Refund and Cancellation Policy

Undoschool — Class Cancellation and Refund Policy

Last Updated: October 2026

You can leave a class at any time from your dashboard. Classes that have not started yet are refunded automatically. If the first class was not right for your child, cancel before the second one starts and everything comes back. You choose whether the money comes back to your card or lands in your Undoschool store credit the same day. This page explains exactly how the amount is worked out.

1. Leaving a class

Cancelling is a button on the class itself, in your dashboard. You can use it at any point in a course — there is no deadline and no window to miss. Before you confirm, we show you the amount coming back and where it will go.

A refund only ever happens as part of leaving a class. There is no separate refund request for a class you are staying in.
When you submit, access to the live sessions ends and your seat goes back on sale immediately. This cannot be undone, and the seat can be taken within minutes.
If the class is on a weekly plan, the plan stops. You will not be billed again.
If you cancel a weekly plan inside PayPal, or PayPal stops it after a failed payment, we treat that as leaving the class. The same refund is worked out and goes back where it came from: card payments to your card, store credit to your store credit.

2. What counts as a used class

A class counts as used once its start time has passed, whether or not your child attended. We do not look at attendance records, because a seat you paid for was held for you whether you used it or not — and reading attendance would turn every refund into an argument about who logged in.

2.1 Cancelling before the first class

Nothing has started, so nothing has been used, and the whole amount comes back.

2.2 Cancelling after the first class

If your child did not enjoy the first class, that one is on us. Cancel before the second class starts and the whole amount comes back, the first class included. On a weekly plan, that means everything you have paid so far, in money or store credit.

2.3 Cancelling part-way through

Once the second class has started, every class that has started counts as used, the first one included. If you cancel a few hours before the next session, that session has not started yet and is refunded with the rest.

2.4 After the course has finished

Every class has been used, so the automatic refund is zero. You can still ask our team about a refund — see section 6.

3. How the amount is worked out

What you paid, divided by the total number of classes, times the classes still to come. Discounts and coupons need no special handling because the sum starts from what you actually paid, not the list price.

3.1 Weekly plans

A weekly plan takes one payment at a time, so payments after you leave were never charged and there is nothing to give back for them. Your latest payment is prorated on the classes it paid for rather than on days: if it paid for three classes and one has started, the other two come back. If store credit paid for classes or weeks in advance, the credit sitting on classes you will now never attend comes back to you.

3.2 Payment fees

Refunds are for the full amount you paid. Undoschool absorbs the payment processing fee.

4. Where the money goes

You choose, at the confirmation screen, before anything is committed.

Undoschool store credit lands the same day and can be spent on any class.
If you take the part you paid through PayPal as store credit, we double it. A $40 card refund becomes $80 of store credit. The confirmation screen shows the doubled amount, and that credit never expires.
The doubling applies only to money you paid through PayPal and chose to keep as store credit. Store credit you had already spent comes back as the same amount.
A card refund goes back through PayPal and usually takes 7 days.
If you paid part on a card and part in store credit, a card refund splits in the same ratio you paid in. A $150 class bought with $50 credit and $100 on a card, refunded in half, returns $50 to the card and $25 to your credit.
Store credit that comes back keeps the expiry date it originally had. If that date has already passed, that portion has expired and is not restored.
Store credit never comes back as cash. Whatever you paid in credit returns as credit.
PayPal will not refund a payment more than about six months old. Where that applies, the card option is closed and the amount comes back as store credit instead, at the same amount and not doubled. You will see this before you choose.

5. If Undoschool or the instructor cancels

5.1 Before the course starts

If a class is cancelled by Undoschool or the instructor before the first session, you receive a full refund.

5.2 Part-way through

You are refunded for every remaining session that will not be delivered, unless a replacement or rescheduled session is offered and you accept it.

6. Classes that have already run

The automatic refund covers classes that have not started, and the first class if you leave before the second one starts. For sessions that have already run — illness, an emergency, something that went wrong — contact support so a person can review what happened.

Tell us what happened. Our team works from what was paid, what was delivered, and the circumstances, then explains the decision.
Where support approves a refund, it normally comes back as Undoschool store credit, sometimes with a date by which it needs to be used. That is what lets us settle a class a teacher has already taught. Money back on your card is possible where the circumstances warrant it, and the team will tell you which one you are getting and why.

7. Missed sessions

A session your child could not attend still counts as used, because the seat was held. If something exceptional happened, section 6 is the route — we would rather hear about it than have you assume the answer is no.

8. Our records

Every cancellation and every refund is recorded: who cancelled, when, how many classes had run, what was paid back and by which route. If you ever disagree with a decision, that record is what we look at together.