Refund and Cancellation Policy

Undoschool — Class Cancellation and Refund Policy

Last Updated: August 2026

You can leave a class at any time from your dashboard. Classes that have not started yet are refunded automatically, and you choose whether the money comes back to your card or lands in your Undoschool store credit the same day. This page explains exactly how the amount is worked out.

1. Leaving a class

Cancelling is a button on the class itself, in your dashboard. You can use it at any point in a course — there is no deadline and no window to miss. Before you confirm, we show you the amount coming back and where it will go.

A refund only ever happens as part of leaving a class. There is no separate refund request for a class you are staying in.
When you submit, access to the live sessions ends and your seat goes back on sale immediately. This cannot be undone, and the seat can be taken within minutes.
If the class is on a weekly plan, the plan stops. You will not be billed again.

2. What counts as a used class

A class counts as used once its start time has passed, whether or not your child attended. We do not look at attendance records, because a seat you paid for was held for you whether you used it or not — and reading attendance would turn every refund into an argument about who logged in.

2.1 Cancelling before the first class

Nothing has started, so nothing has been used, and the whole amount comes back.

2.2 Cancelling part-way through

Classes that have already started are not refunded. If you cancel a few hours before the next session, that session has not started yet and is refunded with the rest.

2.3 After the course has finished

Every class has been used, so the automatic refund is zero. You can still ask our team about a refund — see section 6.

3. How the amount is worked out

What you paid, divided by the total number of classes, times the classes still to come. Discounts and coupons need no special handling because the sum starts from what you actually paid, not the list price.

3.1 Weekly plans

A weekly plan bills a week at a time, so weeks after you leave were never charged and there is nothing to give back for them. The current week is prorated on classes rather than days: if you attended Monday and left on Tuesday, you used one of that week’s classes, not two sevenths of the week. If you used store credit to pay for weeks in advance, the credit sitting on weeks you will now never attend comes back to you.

3.2 Payment fees

Refunds are for the full amount you paid. Undoschool absorbs the payment processing fee.

4. Where the money goes

You choose, at the confirmation screen, before anything is committed.

Undoschool store credit lands the same day and can be spent on any class.
A card refund goes back through PayPal and usually takes 3 to 5 business days.
If you paid part on a card and part in store credit, a card refund splits in the same ratio you paid in. A $150 class bought with $50 credit and $100 on a card, refunded in half, returns $50 to the card and $25 to your credit.
Store credit that comes back keeps the expiry date it originally had. If that date has already passed, that portion has expired and is not restored.
Store credit never comes back as cash. Whatever you paid in credit returns as credit.
PayPal will not refund a payment more than about six months old. Where that applies, the card option is closed and the amount comes back as store credit instead — you will see this before you choose.

5. If Undoschool or the instructor cancels

5.1 Before the course starts

If a class is cancelled by Undoschool or the instructor before the first session, you receive a full refund.

5.2 Part-way through

You are refunded for every remaining session that will not be delivered, unless a replacement or rescheduled session is offered and you accept it.

6. Classes that have already run

The automatic refund covers classes that have not started. For sessions that have already run — illness, an emergency, something that went wrong — contact support so a person can review what happened.

Tell us what happened. Our team works from what was paid, what was delivered, and the circumstances, then explains the decision.
Where support approves a refund, it normally comes back as Undoschool store credit, with a date by which it needs to be used. That is what lets us settle a class a teacher has already taught. Money back on your card is possible where the circumstances warrant it, and the team will tell you which one you are getting and why.

7. Missed sessions

A session your child could not attend still counts as used, because the seat was held. If something exceptional happened, section 6 is the route — we would rather hear about it than have you assume the answer is no.

8. Our records

Every cancellation and every refund is recorded: who cancelled, when, how many classes had run, what was paid back and by which route. If you ever disagree with a decision, that record is what we look at together.