Privacy Policy

Last Updated: December 2025

UndoSchool (“Undoschool,” “we,” “our,” or “us”) is committed to protecting the privacy, safety, and rights of all learners, parents/guardians, and instructors who use our platform. Because Undoschool provides online learning experiences designed primarily for children, privacy and safety are integral to how we operate.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use Undoschool (the “Platform”). By accessing or using the Platform, you consent to this Privacy Policy. If you do not agree, please discontinue use of the Platform. We may update this policy periodically. Continued use after updates indicates acceptance of the revised policy.

1. INFORMATION WE COLLECT

We collect information to operate the Platform safely, provide learning experiences, and improve our services.

1.1 Information You Provide to Us

Parent/guardian name, email address, and phone number
Learner name, age, grade level, and learning preferences
Account login credentials
Payment information (processed securely by third-party payment providers)
Enrollment history and class preferences
Information shared during customer support interactions
Feedback, survey responses, or messages sent through the Platform

Learners do not create their own accounts. A parent or guardian must create and manage the account.

1.2 Information We Collect Automatically

Device type (mobile, tablet, desktop)
Browser type and operating system
IP address and general location
Usage data (pages visited, features used, classes viewed)
Session logs (login time, activity duration)
Cookies, local storage, and similar technologies

Cookies help the Platform function, remember preferences, and improve performance. Disabling cookies may limit certain features.

1.3 Information from Third-Party Services

If you sign in using Google, Apple, or similar services, we receive limited profile information (such as name and email) based on your privacy settings.

1.4 Class Interaction Data

Audio and video streams
Chat participation
Attendance logs
Assignment submissions
Live class recordings (details in Section 4.2)

1.5 Future Analytics Tools

Undoschool may add privacy-compliant analytics tools to improve user experience and platform performance. Any future tools will follow strict security and data-minimization standards.

2. HOW WE USE YOUR INFORMATION

Create, verify, and manage accounts
Provide access to classes and learning tools
Schedule sessions and manage participation
Deliver class recordings when applicable
Personalize course recommendations
Send reminders, updates, and notifications
Process secure payments
Provide customer support
Ensure safety, compliance, and platform integrity
Improve content, performance, and user experience
Prevent fraud or harmful activity

We do not use children’s data for automated decision-making or behavioral profiling.

3. HOW WE SHARE INFORMATION

We do not sell, rent, or trade personal information.

3.1 With Instructors

Instructors only receive the information required to teach a class:

Learner name
Age or grade range
Enrollment details

They do not receive contact information such as parent email or phone.

3.2 With Service Providers

Trusted providers may access data only to perform services such as payments, communication, hosting, support, and potential future analytics.

3.3 Legal Compliance

We may disclose information to comply with laws, regulations, investigations, or to protect users.

3.4 Business Transfers

If Undoschool undergoes a merger or acquisition, personal data may be transferred under the same privacy commitments.

4. SAFETY, SECURITY & CHILDREN’S PRIVACY

4.1 Parental Consent

A parent or guardian must create and manage the account and remain responsible for learner activity.

4.2 Class Recordings

All live classes are recorded
Accessible only to the enrolled learner, instructor, and authorized staff
Not downloadable
Stored securely and deleted per retention policy
Not used for marketing without explicit consent

4.3 Security Measures

Encryption and secure servers
Restricted access and authentication
Continuous monitoring
Industry-standard safety protocols

5. DATA RETENTION

We retain personal information only as long as needed for services, safety, compliance, and dispute resolution. Once no longer required, data is securely deleted or anonymized.

6. YOUR RIGHTS

Parents and guardians may:

Request access or corrections
Request deletion of unnecessary information
Update or withdraw consent
Restrict non-essential communications
Ask questions about data use

To make a request, contact us at support@undoschool.com. Identity verification may be required.

7. THIRD-PARTY LINKS

External websites linked from Undoschool are not covered by this Privacy Policy. We encourage users to review third-party policies before sharing information.

8. INTERNATIONAL DATA TRANSFERS

Some service providers operate globally. Regardless of location, they must follow strict security and privacy standards.

9. POLICY FOR INSTRUCTORS

No storing learner data externally
No downloading or sharing class recordings
No contacting learners or parents outside Undoschool
No using learner information for unrelated or commercial use

10. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed. Continued use of the Platform after updates indicates acceptance of the revised version.

11. CONTACT US

For questions or concerns about privacy, please contact: support@undoschool.com